Job Description
We are seeking a dedicated and professional Front Desk Agent to join the team at The Omni Boston Hotel. We pride ourselves on delivering world-class hospitality and are looking for individuals who are passionate about guest satisfaction and operational excellence.
What We Offer:
- Competitive hourly wage ($22 - $28/hr)
- Comprehensive health, dental, and vision insurance
- Generous employee discount on dining and hotel stays
- Opportunities for professional development and career advancement
If you have a welcoming personality and a strong work ethic, we want to meet you.
Responsibilities
- Greet guests warmly and efficiently manage the check-in and check-out process using property management software.
- Answer phone calls, emails, and guest inquiries with a professional and helpful demeanor.
- Handle guest complaints and special requests immediately to ensure a memorable experience.
- Process payments accurately and maintain proper financial records for daily transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Promote hotel amenities, dining options, and local attractions to enhance the guest stay.
- Monitor the lobby area to ensure a safe and welcoming environment for all visitors.
Qualifications
- High school diploma or equivalent required; previous hospitality experience is preferred.
- Strong verbal communication and interpersonal skills.
- Proficiency in computer systems and property management software (e.g., Opera, Micros) is a plus.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Must possess a professional appearance and adhere to grooming standards.
- Problem-solving skills with a focus on guest satisfaction.