Job Description
Join the Horizon Hospitality Team
Welcome to Horizon Hospitality Group, where we redefine guest experiences with exceptional service and a dynamic work environment. We are currently seeking a dedicated Front Desk Agent to join our full-time team in Charlotte, NC. This is a fantastic opportunity for individuals who thrive in a fast-paced setting and excel in shift work.
In this role, you will serve as the friendly face of our property, ensuring every guest feels welcomed and valued from the moment they arrive. We offer competitive pay, comprehensive benefits, and a supportive team culture that encourages professional growth.
Responsibilities
- Greet and Welcome Guests: Provide a warm, professional, and welcoming reception for all visitors and guests entering the property.
- Check-in and Check-out: Efficiently process registrations, reservations, and payments while ensuring accuracy and security.
- Guest Relations: Handle inquiries, complaints, and special requests with patience and a solution-oriented approach.
- Shift Management: Maintain high standards of service during varying shifts, including nights, weekends, and holidays.
- Communication: Relay important messages and coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
Qualifications
- Experience: Previous experience as a Front Desk Agent or in a customer service role is preferred.
- Availability: Must be willing and able to work flexible shifts, including nights, weekends, and holidays.
- Skills: Strong interpersonal and communication skills with a focus on hospitality.
- Technical Proficiency: Comfortable using computer systems, property management software, and MS Office Suite.
- Professionalism: A neat appearance and a positive, professional attitude are required.