Job Description
Join Our Elite Hospitality Team
Welcome to the Grand Denver Hotel, where luxury meets service. We are currently seeking a dedicated and charismatic Front Desk Agent to join our full-time team. In this pivotal role, you will be the face of our brand, ensuring every guest feels welcomed, valued, and attended to with the highest standard of care.
Our ideal candidate is a problem-solver with a passion for hospitality, ready to thrive in a fast-paced environment.
Responsibilities
- Execute smooth and efficient check-in and check-out procedures for all guests.
- Respond to guest inquiries via phone, email, and in-person in a timely and professional manner.
- Resolve guest complaints and concerns with empathy and effective problem-solving strategies.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist guests with restaurant reservations, transportation, and local recommendations.
- Handle cash handling and credit card transactions accurately.
Qualifications
- High school diploma or GED required.
- Previous front desk or hospitality experience preferred.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work flexible hours, including evenings, weekends, and holidays.