Job Description
Join the Premier Team at The Grand Detroit Hotel!
We are seeking a highly motivated and professional Front Desk Agent to join our dynamic hospitality team. If you are passionate about delivering exceptional guest experiences and thrive in a fast-paced environment, we want to meet you. This is a fantastic opportunity for local talent looking for stable, full-time employment with shift work flexibility.
As a Front Desk Agent, you will be the face of our hotel, ensuring every guest feels welcomed, valued, and attended to from the moment they arrive. We offer a competitive salary, comprehensive benefits package, and a supportive work culture.
Responsibilities
- Check guests in and out efficiently using the hotel management system (PMS).
- Manage front desk operations during assigned shifts, including answering phones and responding to emails.
- Handle guest inquiries, complaints, and requests promptly and professionally.
- Process payments and handle cash handling and credit card transactions accurately.
- Assist with concierge services, including local recommendations and reservations.
- Maintain a clean and organized front desk area and lobby.
Qualifications
- High school diploma or equivalent required; hospitality experience is a plus.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and hotel PMS software.
- Ability to work flexible shifts, including weekends, nights, and holidays.
- Strong problem-solving skills and a customer-first attitude.
- Must be able to stand for extended periods.