Job Description
Join our dynamic hospitality team at Grand Plaza Hotel as a Front Desk Agent for weekend shifts! We're seeking charismatic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy Albuquerque's vibrant culture while working in a supportive environment with competitive pay and growth opportunities. Perfect for students or those seeking flexible weekend schedules in the heart of New Mexico's largest city.
Responsibilities
- Manage guest check-ins/checkouts efficiently with hotel systems
- Handle reservation inquiries and modify bookings
- Resolve guest concerns with prompt, professional solutions
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain clean, organized lobby environment
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Proficiency with hotel management software (Opera/Micros)
- Strong communication and conflict resolution skills
- Ability to work weekends and holidays reliably
- Basic cash handling and math proficiency
- Knowledge of Albuquerque area preferred
- Flexible schedule availability including nights