Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in vibrant San Jose, CA! We're seeking a dynamic hospitality professional to create unforgettable guest experiences. As the first point of contact, you'll embody our commitment to excellence while handling check-ins, managing reservations, and solving challenges with grace. Enjoy competitive pay, flexible scheduling, and growth opportunities in a luxury hotel environment. Perfect for students and career changers seeking a rewarding part-time role in the heart of Silicon Valley!
Responsibilities
- Efficiently manage guest check-in/check-out processes using PMS systems
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest concerns promptly with proactive problem-solving
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services, amenities, and local attractions
- Maintain organized front desk operations and documentation
Qualifications
- Previous hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel management software (Opera, etc.)
- Strong multitasking and organizational abilities
- Flexible availability including nights/weekends
- High school diploma or equivalent required
- Basic computer literacy and cash handling experience