Job Description
Join Our Award-Winning Team at The Grand Detroit Hotel!
Are you a people-oriented professional with a passion for hospitality? The Grand Detroit is seeking a dedicated Full-Time Front Desk Agent to become the welcoming face of our hotel. In this role, you will be the first point of contact for our guests, ensuring a seamless check-in and check-out experience while maintaining the highest standards of service excellence.
We offer a competitive salary, comprehensive benefits, and a dynamic work environment in the heart of downtown Detroit. If you have a knack for problem-solving and a smile that lights up a room, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, friendly welcome to guests upon arrival and ensure a smooth check-in/check-out process.
- Guest Relations: Handle guest inquiries, requests, and complaints with professionalism and empathy to ensure 100% guest satisfaction.
- Reservation Management: Manage room assignments, track occupancy rates, and coordinate with housekeeping and maintenance teams.
- Communication: Answer phone calls promptly, take accurate messages, and communicate effectively with other departments.
- Security & Safety: Verify identification and process credit card payments securely; adhere to all safety and security protocols.
- Administrative Tasks: Maintain accurate guest logs, process invoices, and handle cash handling duties accurately.
- Upselling: Promote hotel amenities, dining options, and local attractions to enhance the guest experience and drive revenue.
Qualifications
- Experience: Minimum of 1-2 years of experience in a front desk, reception, or hospitality role.
- Education: High school diploma or GED required; hospitality certification is a plus.
- Skills: Proficiency in Microsoft Office Suite and Property Management Systems (PMS) such as Opera or StayNTouch.
- Communication: Excellent verbal and written communication skills in English.
- Interpersonal: Strong interpersonal skills with the ability to work well in a fast-paced team environment.
- Availability: Must be available to work weekends, holidays, and rotating shifts as required.