Job Description
Join our award-winning team at the Grand Plaza Hotel in the heart of Kansas City! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. As a key member of our hotel staff, you'll create memorable stays while working in a vibrant downtown location with competitive benefits and growth opportunities. If you thrive in fast-paced environments and take pride in flawless service, this is your perfect career move.
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage front desk operations including check-ins, check-outs, and reservation management
- Coordinate with housekeeping and maintenance teams to ensure room readiness and facility standards
- Handle guest inquiries, complaints, and special requests with professionalism
- Maintain accurate records of guest information, billing, and daily operations
- Uphold brand standards through attention to detail and adherence to safety protocols
- Collaborate with cross-functional departments to optimize guest experiences
Qualifications
- Minimum 1 year of hotel or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Ability to multitask effectively in high-pressure situations
- Proficiency with hotel management software (Opera, etc.)
- Strong problem-solving abilities with a guest-first mindset
- Flexibility to work evenings, weekends, and holidays
- Valid Missouri driver's license and reliable transportation
- Ability to lift 25 lbs and stand for extended periods