Job Description
Join our award-winning team at the Grand Plaza Hotel, a premier destination in downtown San Jose! We're seeking dynamic Weekend Hotel Staff to deliver exceptional guest experiences during our busiest shifts. If you thrive in fast-paced environments, value teamwork, and have a passion for hospitality, this is your opportunity to shine. Enjoy competitive pay, flexible scheduling, and a vibrant work culture. Apply today and become part of San Jose's hospitality elite!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel systems
- Handle reservations, payments, and billing inquiries
- Address guest concerns with prompt, professional solutions
- Coordinate with housekeeping and maintenance teams
- Maintain accurate records and documentation
- Uphold safety and sanitation standards
- Assist with luggage and special guest requests
Qualifications
- Minimum 1 year hotel/front desk experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work weekends and flexible hours
- Proficient in hotel management software (e.g., Opera)
- Strong attention to detail and organizational skills
- Valid California driver's license (if driving required)
- High school diploma or equivalent
- Ability to stand for extended periods