Job Description
Are you a people person with a passion for creating memorable first impressions? Apex Hospitality Group is seeking a dedicated and professional Front Desk Agent to join our award-winning team in the heart of Houston.
We are looking for an energetic individual who thrives in a fast-paced environment and is ready to embrace the flexibility of shift work. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed, valued, and comfortable from the moment they arrive.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous employee travel discounts.
- A supportive and inclusive company culture.
Responsibilities
- Provide exceptional customer service by greeting guests warmly and efficiently managing check-in and check-out procedures.
- Answer and direct phone calls with a professional and polite demeanor, transferring to the appropriate department as needed.
- Handle guest inquiries, requests, and complaints promptly and escalate issues to management when necessary.
- Manage the front desk lobby area to ensure it remains clean, organized, and welcoming at all times.
- Process payments accurately using various methods and maintain proper documentation of financial transactions.
- Assist with mail distribution, package handling, and general administrative duties to support hotel operations.
- Maintain a high level of knowledge regarding local attractions, dining options, and transportation to assist guests.
Qualifications
- High school diploma or equivalent required; prior hospitality experience is a plus but not mandatory.
- Strong interpersonal and communication skills with a focus on customer satisfaction.
- Proficiency in using property management systems (PMS) and basic computer skills.
- Ability to stand for extended periods and perform physical tasks such as lifting luggage or cleaning.
- Flexibility to work varying shifts, including weekends, holidays, and nights.
- A professional appearance and a positive attitude are essential.