Job Description
Join our award-winning luxury hotel in downtown Chicago and launch your hospitality career! We're seeking energetic, guest-focused individuals to join our front desk team – no prior experience required. As a Front Desk Agent, you'll be the first point of contact for our international guests, delivering exceptional service while enjoying a vibrant work environment in the heart of the Magnificent Mile. We provide comprehensive training and growth opportunities for motivated team members.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell hotel amenities and services
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Ability to work flexible hours including nights/weekends
- Positive attitude and service mindset
- Attention to detail and accuracy
- Willingness to learn hospitality protocols