Job Description
Welcome to The Grand Plaza Hotel & Suites, where we redefine hospitality in the heart of Kansas City. We are currently seeking a dedicated and charismatic Full-Time Front Desk Agent to join our dynamic team. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want to meet you.
In this role, you will be the face of our brand. We pride ourselves on providing top-tier service, and we are looking for someone who shares our passion for excellence. Join us and grow your career in a luxury setting with excellent benefits and a supportive work culture.
What We Offer:
- Competitive Salary: $15.00 - $22.00 per hour based on experience.
- Benefits Package: Medical, dental, vision, and 401(k) matching.
- Growth Opportunities: Clear career advancement paths within the hotel and corporate.
- Employee Discounts: Exclusive rates on dining and spa services.
Responsibilities
- Warmly welcome and greet guests upon arrival, ensuring a smooth and efficient check-in and check-out process.
- Manage daily reservations and handle guest inquiries regarding hotel amenities, local attractions, and dining options.
- Process payments accurately using the Property Management System (PMS).
- Address guest complaints, requests, or issues promptly and professionally to ensure 100% guest satisfaction.
- Answer and direct phone calls, taking detailed messages when necessary.
- Maintain the cleanliness and organization of the front desk area and the main lobby at all times.
- Assist with concierge services, including coordinating transportation and special guest requests.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred.
- Strong verbal communication and interpersonal skills with a focus on customer service.
- Proficiency with computers and standard office software (experience with PMS like Opera or Micros is a plus).
- Ability to multitask in a fast-paced environment while maintaining a professional demeanor.
- Flexibility to work various shifts, including weekends, nights, and holidays.
- Professional appearance and a positive, outgoing attitude.