Job Description
Welcome to The Grand Hotel Nashville, where Southern hospitality meets modern luxury. We are currently seeking a highly motivated and professional Front Desk Agent to join our award-winning team. In this pivotal role, you will serve as the first point of contact for our guests, ensuring their arrival and departure are seamless and memorable.
As a Full-Time Front Desk Agent, you will be responsible for managing the front desk operations with precision and warmth. If you have a passion for the hospitality industry and thrive in a dynamic environment, we invite you to apply for this exciting opportunity.
Responsibilities
- Manage efficient check-in and check-out procedures for all guests with a focus on speed and accuracy.
- Greet guests warmly upon arrival, assist with luggage, and provide detailed information about local attractions and services.
- Handle guest inquiries, complaints, and requests promptly to ensure 100% guest satisfaction.
- Process payments, handle cash transactions, and balance daily bank deposits accurately.
- Maintain the cleanliness, organization, and professional appearance of the reception area and lobby.
- Utilize hotel management software to update guest profiles and process reservations.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and high-quality standards.
Qualifications
- High school diploma or GED required; previous hospitality experience is preferred.
- Strong verbal communication and interpersonal skills with a professional demeanor.
- Proficiency in Microsoft Office Suite and hotel property management systems (e.g., Opera, Micros).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Basic math skills and the ability to handle cash and credit transactions accurately.
- Fluency in English; bilingual skills are a plus.