Job Description
Welcome to The Grand Urban Hotel, a beacon of luxury and comfort in the heart of New York City. We are currently seeking a highly motivated and detail-oriented Front Desk Agent to join our elite hospitality team. If you possess a passion for exceptional service and thrive in a fast-paced environment, we want to meet you.
In this pivotal role, you will be the first point of contact for our distinguished guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits, and a culture that values professional growth and teamwork.
Why Join Us?
- Competitive hourly wage ($22 - $28/hr)
- Comprehensive health, dental, and vision insurance
- Generous employee travel discounts and perks
- Opportunities for career advancement within the brand
Responsibilities
- Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out process.
- Handle all incoming phone calls and emails with professionalism, answering inquiries regarding hotel amenities, local attractions, and dining options.
- Manage guest accounts accurately, including processing payments, processing folios, and reconciling daily reports.
- Resolve guest complaints and concerns immediately and professionally to ensure high levels of guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms and public areas meet our luxury standards.
- Maintain a high level of knowledge regarding local events, directions, and transportation options to assist guests effectively.
- Uphold strict adherence to hotel security and safety protocols at all times.
Qualifications
- High school diploma or GED required; hospitality or hotel management certification is a plus.
- Minimum of 1-2 years of experience in a front desk, concierge, or guest services role preferred.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office suite and property management systems (PMS).
- Strong problem-solving abilities and the ability to remain calm under pressure.
- A friendly, approachable, and professional demeanor with a genuine passion for customer service.
- Ability to work flexible hours, including weekends, holidays, and evenings.