Job Description
Join our dynamic hospitality team as a Front Desk Agent at Grand Miami Hotels & Resorts! We're seeking energetic professionals to deliver exceptional guest experiences in our luxury oceanfront property. This full-time position offers competitive compensation, comprehensive benefits, and opportunities for career growth in Miami's vibrant hospitality scene. If you thrive in fast-paced environments and have a passion for creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Handle guest concerns with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Provide local area recommendations and concierge services
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Multilingual abilities (Spanish/English required)
- Attention to detail and strong organizational skills
- Basic knowledge of Miami tourism attractions