Job Description
Welcome to The Ritz-Carlton Kansas City, where we define luxury and hospitality. We are currently seeking a dedicated Part-Time Front Desk Agent to join our exceptional team. If you are passionate about delivering world-class service and creating memorable experiences, we want to meet you.
In this pivotal role, you will serve as the face of our hotel, ensuring every guest feels welcomed and valued from the moment they arrive. You will be responsible for managing the front desk operations with precision and grace, contributing to the seamless flow of our 5-star establishment.
Why Join Us?
We offer a competitive hourly wage, a generous employee discount, and a dynamic work environment in the heart of Kansas City.
Responsibilities
- Check guests in and out efficiently, ensuring all necessary information and registration forms are completed accurately.
- Respond to incoming phone calls and emails promptly, providing information about our amenities and local attractions.
- Assist guests with restaurant reservations, valet services, and any special requests they may have.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Handle cash transactions and process credit card payments with strict adherence to security protocols.
- Resolve guest inquiries and complaints with empathy and a focus on problem-solving.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrival.
Qualifications
- Minimum of 1 year of experience in hospitality, customer service, or reception is preferred.
- Strong verbal communication skills and a friendly, welcoming demeanor.
- Proficiency with Microsoft Office Suite and hotel management software (PMS) is a plus.
- Ability to work flexible shifts, including weekends and holidays.
- High school diploma or GED equivalent required.
- Ability to stand for long periods and lift moderate amounts of weight (up to 25 lbs).