Job Description
Join our award-winning team as a Front Desk Agent at Nashville's premier boutique hotel! We're seeking energetic professionals to deliver exceptional guest experiences during our high-demand shift schedule. This role combines hospitality excellence with career growth in Music City's vibrant hospitality scene.
Enjoy competitive benefits including health insurance, paid time off, and employee discounts. Our modern downtown location offers easy access to Nashville's top attractions. If you thrive in fast-paced environments and value teamwork, apply today to start your journey with us!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns with exceptional problem-solving skills
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Execute check-in/out procedures across day/night shifts
- Provide local recommendations to enhance guest experiences
Qualifications
- Minimum 1 year front desk or customer service experience
- Proficiency with hotel software (Opera, Cloudbeds, etc.)
- Strong multitasking abilities in high-volume settings
- Excellent communication and conflict resolution skills
- Flexible availability for rotating shifts (days, nights, weekends)
- High school diploma or equivalent required
- Valid Tennessee driver's license preferred
- Basic knowledge of Nashville tourism landscape