Job Description
Welcome to Horizon Hospitality Group, where we define excellence in service. We are currently seeking a professional and energetic Front Desk Agent to join our full-time team in Nashville, TN. This is an exciting opportunity for individuals looking to grow their career in a fast-paced hospitality environment while enjoying the flexibility of shift work.
In this role, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive. We offer a comprehensive benefits package, including health insurance, paid time off, and employee discounts. If you possess a strong work ethic and a passion for customer service, we want to meet you.
Responsibilities
- Manage the front desk operations efficiently, including guest check-ins, check-outs, and room key management.
- Greet all guests warmly upon arrival and provide exceptional customer service to meet and exceed expectations.
- Answer multi-line phone systems promptly and route calls to the appropriate departments or individuals.
- Process payments accurately and reconcile daily financial transactions using property management software.
- Maintain a clean, organized, and welcoming lobby area to uphold our premium brand image.
- Handle guest inquiries, complaints, and special requests with professionalism and resolve issues to the guest's satisfaction.
- Assist in administrative tasks such as filing, data entry, and inventory management as needed.
Qualifications
- High school diploma or GED equivalent is required; hospitality or customer service experience is a plus.
- Strong verbal communication skills with a professional and welcoming demeanor.
- Ability to work flexible shifts, including nights, weekends, and holidays to support our 24/7 operations.
- Proficiency in Microsoft Office Suite and experience with property management systems (e.g., Opera, Smith Travel) is preferred.
- Must be reliable, punctual, and detail-oriented with a strong focus on accuracy.
- Physical ability to stand for extended periods and lift up to 25 pounds when assisting with luggage or supplies.