Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the Milwaukee Grand Hotel! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within our luxury hotel chain. Located in the heart of downtown Milwaukee, you'll be at the center of the city's vibrant tourism scene while building a rewarding career in hospitality.
As a Front Desk Agent, you'll be the first point of contact for our guests, delivering exceptional service while managing check-in/check-out processes, reservations, and guest inquiries. We provide paid training and a supportive work environment perfect for career beginners. If you're ready to start your hospitality journey with a top-rated employer, apply today!
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage reservations and room assignments efficiently
- Address guest inquiries and resolve complaints promptly
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel services and amenities to enhance guest experience
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Ability to work flexible shifts including weekends and holidays
- Valid driver's license and reliable transportation