Job Description
Welcome to Grand Metropolitan Hotel, where hospitality meets excellence. We are seeking a dedicated Front Desk Agent to join our full-time team in the heart of New York City. As the face of our establishment, you will ensure every guest feels valued and welcomed from the moment they arrive. This role is perfect for individuals who thrive in a fast-paced environment and enjoy providing exceptional customer service.
Why Join Us?
- Competitive hourly wage and benefits package.
- Opportunity for career growth within the hospitality industry.
- Supportive and dynamic work environment.
Responsibilities
- Greet guests warmly upon arrival and provide a seamless check-in and check-out experience.
- Manage incoming calls and emails professionally, responding to inquiries promptly.
- Handle guest requests, complaints, and special arrangements with grace and efficiency.
- Maintain a tidy and organized front desk area to uphold our high standards of cleanliness.
- Process payments accurately and handle cash and credit transactions.
- Assist with administrative tasks such as filing, data entry, and managing visitor logs.
Qualifications
- Previous experience in hospitality or customer service is preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Proficient in Microsoft Office Suite and property management systems.
- Must maintain a professional appearance and demeanor at all times.
- High school diploma or equivalent required.