Job Description
Join our award-winning team at Grand Bay Hotel & Resort as a Front Desk Agent! No hospitality experience required – we provide comprehensive training to launch your career in luxury guest services. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Miami's premier destinations. Work in a vibrant, supportive environment where your customer service skills will shine.
Responsibilities
- Deliver exceptional guest experiences through warm check-in/check-out processes
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for guest requests
- Operate hotel management software (training provided)
- Handle guest complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Uphold brand standards through consistent service delivery
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license preferred (not required)