Job Description
Join our award-winning team at Grand Capital Hotel, where exceptional service meets vibrant city energy! We're seeking passionate individuals to kickstart their hospitality careers as Front Desk Agents. No prior experience required – we provide comprehensive training to transform your enthusiasm into professional excellence. Enjoy competitive compensation, growth opportunities, and the chance to be the first face of luxury for international guests in the heart of Washington DC.
Responsibilities
- Deliver warm, personalized check-in/check-out experiences to guests
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping and maintenance teams for seamless operations
- Act as primary information resource for local attractions and services
- Handle guest complaints with professionalism and solution-oriented mindset
- Maintain accurate guest records and billing documentation
- Uphold strict security protocols for guest safety
Qualifications
- High school diploma or equivalent (degree preferred)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities under pressure
- Basic computer proficiency (MS Office, reservation systems)
- Punctual, reliable, and guest-focused mindset
- Ability to stand for extended periods and multitask
- Positive attitude and willingness to learn hospitality standards
- Valid work authorization for US employment