Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Albuquerque! We're seeking enthusiastic individuals to create memorable guest experiences at our downtown boutique hotel. No prior experience is required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and a vibrant work environment where your customer service skills shine.
Responsibilities
- Check in/out guests efficiently using PMS systems
- Manage reservations and room assignments
- Handle guest inquiries with professionalism and warmth
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Resolve guest issues promptly and escalate when necessary
Qualifications
- High school diploma or equivalent required
- No experience necessary – training provided!
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- Valid New Mexico driver's license preferred