Job Description
Join our dynamic hospitality team at Grand Plaza Hotel San Jose as a Front Desk Agent! We're seeking enthusiastic individuals with a passion for customer service to create memorable experiences for our guests. No prior experience required – we provide comprehensive training to set you up for success in this rewarding role. Enjoy competitive pay, benefits, and opportunities for growth in the heart of Silicon Valley.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations and room assignments using hotel management systems
- Address guest inquiries and resolve issues promptly with a solutions-oriented approach
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold hotel standards for cleanliness and safety protocols
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-first mindset
- Ability to work flexible shifts including weekends and holidays
- No prior experience necessary – training provided