Job Description
Join our award-winning luxury hotel in the heart of Charlotte, NC as a Front Desk Manager! We're seeking a dynamic hospitality professional to lead our guest experience team and ensure seamless operations at our AAA Four-Diamond property. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing cities.
Responsibilities
- Manage front desk operations and supervise 5-10 team members
- Handle VIP guest check-ins, special requests, and conflict resolution
- Optimize room inventory and maximize revenue through strategic upselling
- Train staff on PMS systems, service standards, and emergency protocols
- Collaborate with housekeeping, concierge, and maintenance departments
- Implement guest feedback systems to enhance service quality
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership in luxury or premium hospitality environments
- Expertise in Opera, Fidelio, or similar PMS systems
- Exceptional problem-solving and multitasking abilities
- Valid North Carolina Food Handler's certification
- Flexible availability including nights, weekends, and holidays