Job Description
Join Austin's premier luxury hospitality destination as our Full-Time Hotel Manager. The Grand Austin Hotel is seeking an exceptional leader to oversee daily operations, drive guest satisfaction, and elevate our award-winning service standards. Located in the vibrant heart of downtown Austin, our property offers unparalleled career growth in one of America's most dynamic cities. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates excellence in hospitality.
Responsibilities
- Lead hotel operations including front desk, housekeeping, and guest services teams
- Develop and implement strategic initiatives to enhance guest experience and revenue generation
- Manage departmental budgets, inventory control, and vendor relationships
- Ensure compliance with brand standards and local regulations
- Train and mentor staff to maintain exceptional service delivery
- Coordinate with sales and marketing teams for occupancy targets
- Resolve escalated guest issues with professionalism and discretion
Qualifications
- Bachelor's degree in Hospitality Management or related field
- Minimum 5 years hotel management experience in luxury properties
- Proven leadership skills with team development expertise
- Strong financial acumen and P&L management experience
- Exceptional communication and problem-solving abilities
- Knowledge of Opera PMS and hospitality industry software
- Valid Texas Food Handler Manager certification
- Ability to work flexible schedules including nights, weekends, and holidays