Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent! We're seeking energetic, customer-focused professionals to be the first point of contact for our guests in Washington, VA. No experience is required – we provide comprehensive training to develop your hospitality career. Enjoy competitive pay, benefits, and a vibrant work environment where your smile makes a difference. Perfect for career changers or recent graduates looking to start in the hospitality industry.
Responsibilities
- Provide exceptional guest check-in/check-out services with efficiency and warmth
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, complaints, and special requests promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest needs
- Uphold brand standards through professional appearance and communication
- Assist with lobby operations and administrative tasks as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient with basic computer systems and software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends/holidays
- No prior experience necessary – training provided
- Must be authorized to work in the United States