Job Description
Welcome to a career where your smile makes the difference. Horizon Hospitality Group is currently seeking enthusiastic Full-Time Front Desk Agents to join our dynamic team in the heart of Chicago.
You do not need prior experience! We are looking for candidates with a great attitude, strong communication skills, and a passion for hospitality. As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels welcomed and valued from the moment they arrive.
Why Join Us?
- No Experience Required: We provide comprehensive on-the-job training.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Full Benefits: Health, dental, and vision insurance for full-time staff.
- Career Growth: Clear pathways to management positions.
Join us in creating memorable experiences for travelers and locals alike. Apply today to start your journey in the hospitality industry.
Responsibilities
- Greet and welcome guests warmly upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using hotel management software.
- Answer incoming phone calls professionally and transfer to the appropriate department.
- Manage the front desk area to ensure it is clean, organized, and fully stocked with supplies.
- Handle guest inquiries and resolve complaints with patience and empathy.
- Process payments accurately and handle cash or credit transactions.
- Assist with administrative tasks such as mail distribution and key management.
Qualifications
- High school diploma or GED is preferred but not strictly required.
- Excellent verbal communication and interpersonal skills.
- Basic computer proficiency and typing skills.
- Ability to stand for long periods and lift up to 20 lbs occasionally.
- A valid driver's license is a plus but not mandatory.
- A friendly, professional demeanor and a "can-do" attitude.