Job Description
Welcome to Apex Hospitality Management, where we redefine the guest experience in the heart of Oklahoma City. We are currently seeking a dedicated, professional Full-Time Front Desk Agent to join our award-winning team. If you thrive in a fast-paced environment, possess a warm and welcoming demeanor, and have a passion for hospitality, we want to meet you.
As the first point of contact for our guests, you play a pivotal role in creating memorable stays. We offer a competitive salary, comprehensive benefits, and a supportive culture that values your contribution.
Responsibilities
- Greet and welcome guests in a friendly and professional manner upon arrival, ensuring a positive first impression.
- Check guests in and out efficiently using our Property Management System (PMS), verifying payment and identifying special requests.
- Answer incoming calls promptly and professionally, managing room reservations and directing inquiries to the appropriate departments.
- Maintain the cleanliness and organization of the front desk area, lobby, and public spaces to uphold our high standards of presentation.
- Assist guests with local recommendations, directions, and resolving any issues or complaints to ensure guest satisfaction.
- Process daily reports, including guest folios, arrivals, and departures, ensuring accuracy in all financial transactions.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest requests are met in a timely fashion.
Qualifications
- High school diploma or GED required; previous experience in hospitality, hotel, or customer service is preferred.
- Proven ability to deliver exceptional customer service and resolve conflicts with grace and professionalism.
- Proficiency in Microsoft Office Suite and familiarity with Property Management Systems (e.g., Oracle Opera, Micros) is a plus.
- Strong verbal communication and interpersonal skills with a focus on a welcoming tone.
- Ability to work flexible shifts, including weekends, holidays, and evenings as business needs require.
- Professional appearance and a positive, energetic attitude.