Job Description
Join our award-winning team as a Front Desk Agent at the premier luxury hotel in downtown Oklahoma City! We're seeking dynamic professionals to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in the heart of Oklahoma's thriving hospitality industry. Enjoy flexible shift work including evenings, weekends, and holidays with premium compensation for overnight shifts.
Responsibilities
- Manage guest check-in/check-out procedures using hotel property management systems
- Handle guest inquiries, complaints, and requests with exceptional service
- Process payments, manage reservations, and maintain accurate guest records
- Coordinate with housekeeping, maintenance, and valet departments
- Execute upselling strategies for room upgrades and amenities
- Assist with emergency procedures and ensure guest safety protocols
- Process mail/fax deliveries and manage lost and found items
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience in hospitality
- Proficiency with hotel property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Flexible availability for rotating shifts including nights/weekends/holidays
- Basic math skills for handling cash and credit transactions
- Valid Oklahoma driver's license (for valet coordination)