Job Description
Join our award-winning hospitality team at the Grand Mirage Hotel & Casino, where luxury meets excitement in the heart of the Las Vegas Strip. We're seeking dynamic Night Shift Front Desk Agents to deliver exceptional guest experiences during our peak evening hours. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's premier destinations.
What We Offer:
• Competitive hourly rate with performance bonuses
• Free meals during shifts
• Health insurance and 401(k) matching
• Complimentary room discounts worldwide
• Paid training and certifications
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash transactions accurately
- Coordinate with housekeeping and security teams
- Upsell hotel amenities and services
- Maintain meticulous records of guest interactions
- Execute emergency procedures during overnight hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including weekends/holidays
- Basic knowledge of Las Vegas attractions and transportation
- Valid Nevada gaming work permit (if required)
- High school diploma or equivalent