Job Description
Welcome to The Elmwood Hotel & Suites, where luxury meets hospitality in the heart of Omaha, NE. We are currently seeking a dedicated Full-Time Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations. If you are a friendly, professional, and detail-oriented individual looking for a rewarding career in the hospitality industry, we want to hear from you. We offer competitive pay, flexible shift schedules, and a supportive work environment.
Responsibilities
- Guest Relations: Greet and welcome guests with warmth and professionalism upon arrival, ensuring a positive first impression.
- Check-In/Out: Efficiently process check-ins, check-outs, and room changes using our property management system.
- Communication: Handle incoming phone calls and emails, answering inquiries regarding hotel services and local attractions.
- Concierge Support: Assist guests with special requests, including restaurant reservations, transportation, and event information.
- Front of House: Maintain a pristine lobby area and ensure the front desk is organized and welcoming at all times.
- Shift Management: Adhere to shift schedules, including mornings, evenings, weekends, and holidays, ensuring continuous coverage.
Qualifications
- Experience: Previous front desk or hospitality experience is preferred but not required for the right candidate.
- Education: High school diploma or GED equivalent is required.
- Skills: Excellent verbal communication and interpersonal skills are essential.
- Availability: Must be available to work various shifts, including weekends and holidays.
- Software: Basic computer literacy and familiarity with hotel management software (e.g., Opera, Micros) is a plus.
- Appearance: Professional appearance and grooming standards are mandatory.