Job Description
Are you the welcoming face that sets the tone for an unforgettable stay? We are seeking a dedicated and professional Front Desk Agent to join our full-time team in Omaha, Nebraska.
At The Great Western Hotel Group, we pride ourselves on exceptional guest service and a supportive work environment. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring they receive a warm welcome and efficient service. If you are looking for stable shift work with opportunities for career advancement, we want to meet you.
Responsibilities
- Check guests in and out efficiently using the Property Management System (PMS).
- Answer and direct phone calls and emails with a professional and courteous tone.
- Manage guest inquiries, requests, and complaints to ensure 100% satisfaction.
- Assist with light housekeeping duties to maintain lobby and common area standards.
- Process payments accurately and handle cash reconciliation.
- Monitor building security and access control procedures.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready.
Qualifications
- High school diploma or GED required.
- Previous experience in hospitality, customer service, or front desk operations preferred.
- Strong verbal communication and interpersonal skills.
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Proficiency in Microsoft Office Suite and reservation software.
- Professional appearance and a positive attitude.