Job Description
Join our award-winning hospitality team at Grand Hotel Sacramento as a Front Desk Agent! We're seeking passionate professionals to deliver exceptional guest experiences in the heart of California's capital. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in a luxury downtown setting. If you thrive in fast-paced roles and love creating memorable moments for travelers, this is your perfect career move.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accurate records
- Manage reservation inquiries and optimize room occupancy rates
- Resolve guest concerns promptly with personalized solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage billing transactions accurately
- Act as local tourism ambassador recommending attractions and services
- Maintain security protocols for guest and property safety
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid California driver's license preferred
- Flexible availability including weekends/holidays
- Basic knowledge of Sacramento tourism landscape
- High school diploma or equivalent required