Job Description
Join our award-winning team as a Front Desk Agent at the heart of Charlotte's hospitality scene! Grand Hospitality Group is seeking charismatic professionals to deliver exceptional guest experiences at our premium downtown location. As the first point of contact, you'll create memorable moments for international and domestic travelers while showcasing Southern charm.
We offer competitive benefits including health insurance, paid time off, and career advancement opportunities. Perfect for hospitality enthusiasts who thrive in dynamic environments!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation modifications and optimize room occupancy rates
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize hotel management systems (Opera, etc.) for real-time inventory tracking
- Provide local recommendations and concierge services to enhance guest satisfaction
Qualifications
- Minimum 1 year front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management software (Opera, Fidelio, etc.)
- Ability to multitask in high-pressure situations
- Valid driver's license with clean driving record
- Flexible availability including nights, weekends, and holidays
- High school diploma; hospitality certification a plus
- Basic knowledge of Charlotte attractions and transportation