Job Description
Join our award-winning downtown Louisville hotel and become part of a dynamic team dedicated to exceptional guest experiences. We're seeking passionate hospitality professionals to elevate our service standards in the heart of Kentucky's vibrant city. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth within our expanding luxury hospitality brand.
Responsibilities
- Deliver outstanding guest service through personalized check-in/check-out experiences
- Maintain pristine room standards and common areas per brand specifications
- Process reservations and manage room inventory efficiently
- Collaborate with cross-department teams for seamless operations
- Resolve guest inquiries and concerns promptly
- Execute safety and emergency procedures
- Contribute to continuous improvement initiatives
Qualifications
- 1+ years hospitality or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Valid KY food handler certification (if applicable to role)
- Basic computer proficiency with PMS systems
- Attention to detail and organizational abilities
- Team player with problem-solving mindset
- Ability to stand/walk for extended periods