Job Description
Join our award-winning luxury hotel team in Arlington, Virginia, as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. Enjoy competitive compensation, comprehensive benefits, and career growth in a dynamic environment where every interaction matters.
As the first point of contact, you'll embody our brand's commitment to excellence while handling reservations, guest inquiries, and billing operations. Perfect for detail-oriented individuals who thrive in fast-paced settings, this full-time role offers stability and advancement opportunities within our expanding portfolio of premium properties.
Responsibilities
- Manage guest check-in/check-out procedures efficiently using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Resolve guest complaints and special requests promptly and professionally
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and concierge departments for seamless operations
- Uphroom cleanliness standards and safety protocols throughout the lobby area
- Train new staff on front desk procedures and customer service excellence
Qualifications
- Minimum 2 years hotel front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Virginia hospitality certification preferred
- Fluency in English; Spanish proficiency a plus
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail with financial transactions