Job Description
We are seeking a dynamic and professional Front Desk Agent to join our award-winning team at The Miami Beach Resort & Spa. We are looking for individuals who thrive in a fast-paced environment and are committed to delivering the highest level of guest service.
As the first point of contact for our guests, you will play a crucial role in ensuring a memorable stay. We offer immediate start dates for qualified candidates looking to advance their hospitality career.
Responsibilities
- Greet and welcome guests warmly, ensuring a smooth check-in and check-out process.
- Manage incoming calls, emails, and face-to-face inquiries with professionalism and efficiency.
- Process payments accurately and maintain a balanced cash drawer at all times.
- Handle guest complaints and special requests promptly to ensure 100% guest satisfaction.
- Assist in the maintenance of the front desk area and lobby appearance.
- Update and maintain guest profiles and reservation records in the Property Management System.
Qualifications
- High school diploma or GED required.
- Previous experience in hotel front desk operations is preferred but not required (comprehensive training provided).
- Strong computer literacy, specifically with Property Management Systems (PMS) like Opera or Micros.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and work flexible shifts, including weekends and holidays.
- A professional appearance and a positive attitude.