Job Description
Join our award-winning luxury hotel in the heart of downtown Detroit as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences while managing all front desk operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most vibrant cities.
Why Join Us?
- Health, dental, and vision insurance
- 401(k) with company match
- Free employee parking
- Discounted hotel stays worldwide
- Comprehensive training program
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve complaints
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain security protocols for guest safety
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and customer service skills
- Ability to work flexible shifts including nights/weekends
- Basic knowledge of Detroit attractions and transportation
- High school diploma or equivalent
- Valid Michigan driver's license preferred
- Ability to stand for extended periods