Job Description
Join our award-winning luxury hotel in the heart of Philadelphia as a Front Desk Agent! We're seeking a passionate hospitality professional to deliver exceptional guest experiences while managing seamless check-in/check-out processes. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within our global hospitality brand. If you thrive in fast-paced environments and pride yourself on creating memorable moments, apply today to become part of our dynamic team!
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera PMS system
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns promptly with empathy and professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Execute upselling strategies for room upgrades and amenities
- Maintain security protocols for guest safety and property protection
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Philadelphia attractions and local area
- Valid Pennsylvania Food Handler's certification preferred
- Flexible availability including weekends and holidays