Job Description
Are you a charismatic professional looking to join a thriving hospitality team? LuxStay Louisville is currently accepting applications for our Front Desk Agent position. We are looking for individuals who are passionate about creating memorable guest experiences and thrive in a fast-paced environment.
As a Front Desk Agent, you are the face of our brand. You will be responsible for ensuring our guests feel welcomed, valued, and well-cared for from the moment they arrive until they depart. We offer a competitive benefits package, flexible scheduling, and a chance to grow your career in the heart of the city.
Responsibilities
- Check guests in and out efficiently using our modern Property Management System (PMS).
- Manage phone inquiries, emails, and front-desk correspondence with a professional and welcoming tone.
- Process payments, including cash, credit cards, and check transactions, ensuring accuracy and security.
- Assist guests with local recommendations, directions, and special requests to enhance their stay.
- Perform daily opening and closing procedures, including security checks and key management.
- Maintain the cleanliness and organization of the front desk area and lobby.
Qualifications
- Minimum of 1 year of experience in hotel front desk operations or customer service is preferred.
- Strong interpersonal and communication skills with the ability to build rapport quickly.
- Proficiency in Microsoft Office Suite and property management software.
- High school diploma or GED equivalent required.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Professional appearance and demeanor at all times.