Job Description
Are you a people person with a passion for hospitality? Grandview Hospitality Group is seeking a dedicated and energetic Front Desk Agent to join our growing team in Pittsburgh, PA.
As the face of our brand, you will set the tone for our guests' stay. We offer a competitive compensation package, comprehensive benefits, and a dynamic work environment where you can grow your career.
Why Join Us?
- Competitive hourly rate ($15.00 - $18.00)
- Comprehensive health, dental, and vision insurance
- Generous employee discount on hotel stays and dining
- Opportunities for career advancement within the hospitality industry
We are looking for a reliable professional who thrives in a fast-paced environment and loves making guests feel at home.
Responsibilities
- Guest Relations: Greet and welcome guests warmly upon arrival, ensuring a positive first impression and resolving any initial concerns.
- Check-In/Out: Efficiently manage the check-in and check-out processes, including verifying identification and processing payments accurately using our Property Management System (PMS).
- Communication: Handle incoming calls, emails, and walk-ins with professionalism, providing information about hotel amenities, local attractions, and services.
- Problem Solving: Address guest inquiries, complaints, and special requests promptly to ensure a seamless guest experience.
- Administrative Tasks: Maintain the cleanliness and organization of the front desk area, prepare daily reports, and manage key card systems.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous experience in a hotel front desk or customer service role is preferred but not mandatory for the right candidate.
- Skills: Strong computer proficiency, specifically with Microsoft Office Suite and hotel software.
- Soft Skills: Excellent verbal communication, interpersonal skills, and a friendly demeanor.
- Availability: Ability to work flexible shifts, including weekends, evenings, and holidays.