Job Description
Join our award-winning luxury hotel in the heart of downtown Chicago! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences. As the first point of contact, you'll manage check-ins, handle reservations, and resolve inquiries with professionalism. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. Immediate start available for qualified candidates.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software
- Handle reservation inquiries, modifications, and confirmations
- Resolve guest complaints and escalate issues when necessary
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and concierge services
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts, including nights/weekends
- Basic knowledge of Chicago attractions and transportation
- Valid Illinois driver's license (for vaifllet parking assistance)