Job Description
Are you a people-person with a passion for hospitality? Horizon Hospitality Group is seeking a dedicated Full-Time Front Desk Agent to join our thriving team in Raleigh, North Carolina. We pride ourselves on providing exceptional guest experiences and are looking for someone who embodies our core values of warmth, efficiency, and professionalism.
In this pivotal role, you will be the first point of contact for our guests, setting the tone for their entire stay. We offer a competitive salary, comprehensive benefits package, and a supportive work environment that fosters career growth. If you have a knack for problem-solving and a smile that never fades, we want to meet you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to all guests, check them in/out efficiently, and answer any inquiries regarding local attractions and services.
- Reservation Management: Manage the front desk operations, including answering phones, taking reservations, and coordinating with housekeeping and maintenance staff.
- Guest Relations: Handle guest complaints or special requests with grace and efficiency, ensuring a positive experience for every visitor.
- Administrative Tasks: Maintain accurate guest records, process payments, and handle correspondence with professionalism.
- Security & Safety: Monitor the lobby area to ensure the safety and security of guests and property at all times.
- Event Coordination: Assist in coordinating check-ins for large groups and events.
Qualifications
- Experience: Previous experience in a hospitality or front desk role is preferred but not required for the right candidate.
- Communication: Excellent verbal and written communication skills with a friendly and professional demeanor.
- Software Proficiency: Comfortable using Property Management Systems (PMS) and Microsoft Office Suite.
- Professional Appearance: Must maintain a professional appearance and adhere to the dress code.
- Availability: Must be available to work flexible hours, including weekends and holidays, as part of a full-time schedule.
- Attention to Detail: Strong organizational skills with the ability to multitask in a fast-paced environment.