Job Description
Join our award-winning team at Grand City Hotel in downtown Raleigh! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our luxury boutique hotel. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of North Carolina's most vibrant cities. If you thrive in fast-paced environments and love making guests feel at home, apply today!
Responsibilities
- Check guests in/out efficiently using our property management system
- Handle reservations, billing inquiries, and payment processing
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Provide local recommendations and tourism information
- Maintain accurate shift logs and incident reports
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with Opera or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid North Carolina driver's license (if providing airport transfers)
- Basic knowledge of Raleigh attractions and transportation
- Flexible availability including nights/weekends/holidays
- High school diploma or equivalent required