Job Description
Join our award-winning hospitality team as a Front Desk Agent at Grand City Hotels Chicago! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shift schedules. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in the heart of downtown Chicago. Apply today to become part of our dynamic team!
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries with professionalism and resolve issues promptly
- Process payments and manage cash drawer responsibilities
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain security protocols for guest and property safety
- Update guest profiles and preferences in property management systems
Qualifications
- 1+ years of hotel or customer service experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Proficiency with property management software
- High school diploma or equivalent required
- Basic math and cash handling abilities