Job Description
Join our award-winning hospitality team at Grand Oaks Hotel, Louisville's premier destination for exceptional guest experiences. We're seeking a charismatic Front Desk Agent to deliver world-class service while managing check-ins, reservations, and guest inquiries. Enjoy weekly pay, competitive benefits, and a supportive environment where your career growth is prioritized. If you're passionate about creating memorable stays and thrive in fast-paced settings, apply today!
Responsibilities
- Manage seamless guest check-in/check-out processes using hotel software systems
- Handle reservation modifications, cancellations, and room assignments
- Resolve guest inquiries and complaints with professionalism and empathy
- Process payments, manage cash floats, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Upsell hotel amenities, services, and local attractions
- Maintain cleanliness and organization of the front desk area
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of front desk or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Louisville attractions and transportation
- Flexible availability including nights, weekends, and holidays
- Valid driver's license (for valet coordination duties)