Job Description
Join our award-winning team at the prestigious Grand Harbor Hotel in downtown Baltimore! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences during evening and overnight shifts. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable moments for international and local guests, we want to hear from you!
Responsibilities
- Check in/out guests efficiently with warm, personalized service
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and proactive solutions
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and maintain accurate financial records
- Operate PMS systems (Opera) and communication tools
- Uphold brand standards for cleanliness and safety protocols
Qualifications
- 1+ years hotel front desk or customer service experience
- Flexible availability for evening/overnight shifts (3pm-11pm, 11pm-7am)
- Proficiency in reservation systems and Microsoft Office
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Baltimore attractions and transportation
- Valid driver's license preferred for guest shuttle services