Job Description
Join our dynamic hospitality team at Grand Hotel Raleigh as a Front Desk Agent! We're seeking energetic professionals to provide exceptional guest experiences in a fast-paced environment. This full-time role requires flexibility with day/evening/weekend shifts and offers competitive benefits including health insurance and career advancement opportunities.
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle guest inquiries with professionalism and problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through exceptional service delivery
- Operate PBX systems and manage reservations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or hospitality experience preferred
- Strong communication and conflict resolution abilities
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel software (e.g., Opera, PMS)
- Basic mathematical and cash handling skills
- Valid North Carolina driver's license if required for errands