Job Description
Join our award-winning team as a Front Desk Agent at the heart of Nashville's vibrant hospitality scene! We're seeking dynamic professionals to deliver exceptional guest experiences in our luxury downtown hotel. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of America's fastest-growing cities.
Responsibilities
- Manage check-in/check-out processes with efficiency and warmth
- Handle guest inquiries, reservations, and payment transactions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize property management systems to optimize occupancy and revenue
- Maintain accurate records of guest preferences and special requests
- Resolve guest concerns promptly with a solutions-oriented approach
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience preferred
- Proficiency in hotel property management systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Strong problem-solving abilities under pressure
- Basic knowledge of Nashville attractions and services